Shipping policy
Shipping Policy
Effective Date: July 15, 2026
This Shipping Policy explains how Wardrovia processes, ships, and delivers orders placed through wardrovia.site.
1. Free Worldwide Shipping
Wardrovia provides free standard shipping to eligible destinations worldwide.
No standard shipping charge will be added to qualifying orders at checkout. Certain remote locations or restricted destinations may not be serviceable. If we cannot deliver to the address provided, we will contact the customer and issue an appropriate refund.
2. Order Processing
Orders are reviewed before dispatch to confirm payment, product availability, and shipping information.
Processing time is separate from delivery time. During periods of high demand, major promotions, public holidays, or unexpected operational disruptions, processing may take longer than usual.
Customers will receive an order confirmation at the email address entered during checkout.
3. Estimated Delivery Time
The estimated delivery time is generally:
7–10 business days
This estimate begins after the order has been processed and dispatched.
Business days generally exclude weekends and public holidays. Delivery estimates are not guaranteed and may vary depending on the destination, carrier, customs procedures, weather, and local delivery conditions.
4. Order Tracking
When tracking is available, tracking information will be sent by email after the order has been shipped.
Tracking information may take several business days to update after the shipping carrier receives the package. A temporary delay in tracking updates does not necessarily mean the shipment has stopped moving.
Customers are responsible for monitoring tracking information and completing any reasonable delivery steps requested by the carrier.
5. International Shipping
International orders may be processed through regional fulfillment facilities or shipping partners.
Customs authorities may inspect international packages. This process can occasionally extend delivery times.
Customers are responsible for providing information requested by customs or the local delivery carrier when necessary to complete delivery.
6. Customs Duties and Taxes
Depending on the destination, customs duties, import taxes, handling fees, or local charges may apply.
Where such charges are not collected during checkout, they may be assessed by the destination country or local carrier. These charges are determined by local authorities and are generally the responsibility of the recipient unless applicable law requires otherwise.
Wardrovia does not control customs assessments or customs processing times.
7. Accurate Shipping Information
Customers must provide a complete and accurate shipping address during checkout.
Please verify:
- Recipient name
- Street address
- Apartment or unit number
- City and region
- Postal code
- Country
- Telephone number, when requested
Contact us immediately if shipping information needs to be corrected.
We will attempt to update the order, but changes cannot be guaranteed after processing or dispatch has begun.
Wardrovia is not responsible for delivery problems caused by incorrect, incomplete, or outdated information submitted by the customer.
8. Delayed Shipments
Orders may be delayed because of circumstances including:
- Customs inspections
- Severe weather
- Carrier congestion
- Public holidays
- Regional emergencies
- Transportation interruptions
- Incorrect addresses
- Remote delivery locations
- Events beyond our reasonable control
If tracking has not updated for an extended period or your order is significantly delayed, contact support@wardrovia.site.
Our team will review the tracking information and contact the carrier or shipping partner when appropriate.
9. Lost Packages
A package may be considered lost when tracking information and the shipping carrier indicate that it cannot be delivered or located.
Customers should contact us if:
- Tracking has stopped updating for an unusually long period
- The estimated delivery window has passed significantly
- The carrier confirms that the package has been lost
After investigation, we may provide a replacement, refund, or another suitable resolution.
10. Packages Marked as Delivered
If tracking shows that your order was delivered but you cannot locate it:
- Check around the delivery location.
- Ask household members, neighbors, or building staff.
- Review any delivery photograph or carrier notice.
- Wait until the end of the delivery day, as scans may occur early.
- Contact the local carrier for delivery details.
- Contact Wardrovia if the package remains missing.
We will assist with a reasonable investigation. A delivered tracking status does not automatically guarantee a refund, but each case will be reviewed individually.
11. Damaged Packages
Inspect your shipment after delivery.
If the product or package arrives damaged, contact us promptly at support@wardrovia.site and include:
- Your order number
- Photographs of the outer packaging
- Photographs of the shipping label
- Photographs or videos of the damaged product
- A description of the damage
Keep the product and packaging until the request has been resolved.
12. Multiple Shipments
An order containing multiple products may arrive in separate packages.
When this occurs, tracking information may be provided for each shipment. Receiving one package does not necessarily mean that the remaining products are missing.
13. Refused or Unclaimed Orders
Customers are responsible for accepting delivery and responding to reasonable carrier communications.
If an order is returned because it was refused, unclaimed, or not collected from a pickup location, contact our customer support team.
Refund eligibility will be reviewed after the package is returned and inspected.
14. Shipping Restrictions
We reserve the right to cancel or restrict shipping to:
- Locations that cannot be served safely or reliably
- Regions affected by legal or carrier restrictions
- Addresses associated with suspected fraud
- Incorrect or incomplete addresses
- Commercial forwarding services that cannot confirm receipt
If we cancel an order because delivery is unavailable, the customer will receive a refund for the affected order.
15. Contact Us
For shipping questions, contact:
Email: support@wardrovia.site
Phone: +1 972-429-4904
Wardrovia
500 Bastrop Rd
Lucas, TX 75002
United States