Contact information
Contact Information Policy
Effective Date: July 15, 2026
Wardrovia is committed to providing accessible and reliable customer service. This page contains the official contact information for inquiries related to our website, products, orders, shipping, returns, refunds, and business operations.
Business Information
Business Name: Wardrovia
Website: wardrovia.site
Email: support@wardrovia.site
Phone: +1 972-429-4904
Business Address:
500 Bastrop Rd
Lucas, TX 75002
United States
Year Established: 2022
Customer Support
Our customer support team assists with:
- Product questions
- Order status inquiries
- Address correction requests
- Order cancellation requests
- Shipping and tracking questions
- Damaged or defective products
- Incorrect or missing products
- Returns and refunds
- Website-related issues
- General business inquiries
Email is the preferred support method because it allows us to review order information, photographs, tracking details, and previous correspondence.
Response Time
We aim to respond to customer inquiries within 1–2 business days.
Response times may be longer during weekends, public holidays, major promotions, or periods of unusually high demand.
Sending multiple messages about the same request may delay processing. Customers should reply within the original email conversation whenever possible.
Information to Include
For order-related inquiries, please provide:
- Full name
- Order number
- Email address used during checkout
- Product name
- Description of the issue
- Relevant photographs or videos
- Current shipping address, when applicable
Customers should not send passwords, complete payment card details, banking passwords, or other unnecessary sensitive information by email.
Return Address Notice
Our published business address is provided for official correspondence and customer contact.
Products should not be returned to this address without prior written authorization. Approved returns may need to be sent to a separate return processing location.
Wardrovia is not responsible for unauthorized returns or packages sent to an incorrect address.
Communication Standards
We are committed to respectful and professional communication with customers.
Threatening, abusive, discriminatory, fraudulent, or unlawful communications may result in restricted support access. This does not prevent customers from exercising legitimate consumer rights or submitting good-faith complaints.
Official Communications
Wardrovia will communicate with customers using information provided during checkout or through our official support email:
Customers should be cautious of messages requesting passwords, full payment card numbers, or payments through unofficial channels.
When uncertain about a communication claiming to represent Wardrovia, contact us directly using the information published on wardrovia.site.